Česká republika
support.stubhub.cz
Deutschland
support.stubhub.de
España
support.stubhub.es
France
support.stubhub.fr
Italia
support.stubhub.it
Nederland
support.stubhub.nl
Polska
support.stubhub.pl
Portugal
support.stubhub.pt
Sverige
support.stubhub.se
United Kingdom
support.stubhub.co.uk
Ireland
support.stubhub.ie
O que procura?
Knowledge base
About StubHub [UK]
About us
4
What is StubHub?
Is StubHub secure?
FanProtect 100% Guarantee
Where do Stubhub's tickets come from?
Legal & Personal Information
4
How does StubHub protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
1
StubHub Business Separation Update
Affiliates
1
StubHub Affiliate Programme
Account and Settings [UK]
General settings
11
How to change my StubHub password
Password requirements for a StubHub account
Where can I download the StubHub app?
How to delete my account
How to make a request about my personal information
View all 11
Contact information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
5
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined on StubHub
How to update your payment details
Preferences and notifications
3
Alert says tickets are no longer available
StubHub heart icons
Got an email saying my StubHub account info changed
Promos and gift cards
8
What is StubHub Wallet?
How long are StubHub credits valid?
Where are my discounts?
Are there discounts on StubHub?
Can I transfer coupons or gift cards to another StubHub account?
View all 8
Buyers [UK]
General questions
6
Are the tickets I bought on StubHub real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
View all 6
Buying tickets
34
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
What are the different ticket types?
Why are some tickets priced differently within the same section?
Can I negotiate the price with the seller?
View all 34
Paying for tickets
9
Payment methods StubHub accepts
What is PayPal?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 9
Managing your orders
26
Did my order go through?
Buying tickets as a guest: How to see your order
How to return the season cards
When will I get my refund?
Finding past StubHub orders
View all 26
Getting your tickets
21
Getting your tickets you bought on StubHub
Tracking your order
When will I get my tickets?
Understanding your order's delivery statuses
How do E-tickets work?
View all 21
Resolving problems
17
I lost my tickets
I have a charge on my credit card but there are no orders in my StubHub account. What is going on?
My postal code isn’t recognized with StubHub
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
View all 17
Getting started
First steps on StubHub International
9
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub International account?
Do I need an account to buy and sell tickets?
View all 9
About StubHub International
About us
5
What is StubHub International?
Is StubHub International secure?
Fan protect 100% guarantee
Where do Stubhub International's tickets come from?
CMA announces remedy for StubHub sale to viagogo
Legal & Personal Information
4
How does StubHub International protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub International's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
2
StubHub Business Separation Update
What is StubHub International?
Affiliates
1
StubHub International Affiliate Programme
Account and Settings
General settings
11
How to change my StubHub International password
Password requirements for a StubHub International account
Where can I download the StubHub app?
How to delete my account
How to make a request about my personal information
View all 11
Contact Information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
5
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
How to update your payment details
Preferences and notifications
4
Alert says tickets are no longer available
StubHub International heart icons
Got an email saying my StubHub International account info changed
I want to submit a suggestion. Where can I send it?
Promos and gift cards
8
What is StubHub Wallet?
How long are credits valid?
Where are my discounts?
Are there discounts on StubHub International?
Can I transfer coupons or gift cards to another StubHub International account?
View all 8
Technical Support
Technical Support
13
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
I'm not getting the verification code to confirm my account
View all 13
Event and Venue
English Premier League
9
How to receive the Arsenal tickets?
How to receive the Liverpool FC tickets?
How to receive the Manchester City tickets?
How to receive the Manchester United tickets?
How to receive the Tottenham Hotspur FC tickets?
View all 9
Spanish League
5
When will I receive my Barcelona FC tickets?
How to receive the Real Madrid tickets?
How to transfer the URL External Mobile tickets?
What is a Mobile Transfer URL ticket?
When will I receive my Atletico de Madrid tickets?
Other Competitions
4
Looking for Champions League 2023-2024 tickets?
Ajax FC ticket delivery through App
Getting the Formula 1 Mexico Grand Prix tickets
How to receive the SL Benfica tickets?
Music
7
Where are my Taylor Swift tickets?
Where are my Adele Las Vegas tickets?
Where are my Ricky Gervais tickets?
I want to purchase multiple-day pass? – how many tickets should I buy?
Putting on your festival wristband
View all 7
Wimbledon
5
When will I receive my Wimbledon tickets?
Does my child need a ticket to attend Wimbledon?
Managing my Wimbledon tickets
How to transfer mobile tickets for Wimbledon?
Listing Wimbledon 2024 Debenture tickets
NFL
3
When will I receive my tickets for NFL London 2023?
When will I receive my tickets for NFL Germany 2023?
How to transfer mobile tickets for NFL Germany?
MLB
2
How to list tickets for a MLB game
Getting your MLB tickets bought on StubHub
NBA
2
How to list tickets for a NBA game
What if the NBA/NHL playoff match was cancelled?
Event changes
3
Madonna tour status
Celine Dion tour cancelled
Important Update: Anthony Joshua vs Robert Helenius Fight
General Questions
2
Can I take a camera, food or drinks to the event?
Teams, artists, and venues partnered with StubHub International
Buyers
General questions
7
Are the tickets I bought real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
View all 7
Buying tickets
39
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
View all 39
Paying for tickets
14
Payment methods StubHub International accepts
What is PayPal?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 14
Managing your orders
41
How to contact the seller
I've received separate tickets
I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
I lost my tickets
Want to pick up my tickets from a UPS store
View all 41
Getting your tickets
18
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
Want to change my ticket type
View all 18
Resolving problems
8
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
View all 8
Sellers
General questions
7
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub International?
Providing personal information when listing tickets
What is a PDF file?
What are splits?
View all 7
Selling tickets
23
Types of tickets you can list
How to list tickets
Listing tickets on StubHub International and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub International?
View all 23
Managing your listings and sales
27
Where to see your listings on StubHub International
What are the different listing status?
How to modify my listing
Changing the price of your StubHub International listing
Listed tickets but want to use them
View all 27
Delivering tickets
23
Selling tickets and delivery expectations
Sold tickets on StubHub International but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
Can I hand deliver the tickets I sold on StubHub International?
Sent the wrong tickets to the buyer
View all 23
Getting paid
17
How to see your payment history
Getting paid for your sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
View all 17
Resolving problems
10
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my sale. Can I undo it?
Why won’t my barcodes work?
Issues uploading PDF tickets to a StubHub International listing or sale
View all 10