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General questions 8

• Are the tickets I bought real?
• If I get cheaper prices on another page, will they match them?
• What are the buyer’ responsibilities?
• How do I know the seller hasn't sold the tickets elsewhere?
• Venue & travel policies on social distancing and public health

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Buying tickets 40

• How to use the filters when looking for tickets
• Why are the number of tickets different in each listing?
• How long does the verification process usually take?
• What are the different ticket types?
• Why are some tickets priced differently within the same section?

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Paying for tickets 14

• Payment methods StubHub International accepts
• What is PayPal?
• How to buy tickets with Apple Pay
• I'm getting an error indicating that the card is invalid
• How do I get a receipt for my order?

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Managing your orders 43

• How to contact the seller
• I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
• I lost my tickets
• Want to pick up my tickets from a UPS store
• UPS delivered my tickets, but now I can’t find them

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Getting your tickets 16

• I got an email that my tickets were ready to download but they were not attached
• Want to change my order delivery date
• How to update your shipping address in your order
• Printing PDF tickets more than once
• Want to change my ticket type

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Resolving problems 6

• Why has my purchase been rejected?
• Invoice price doesn't match the amount paid
• No confirmation email when I bought tickets
• Why do I have more than one charge on my credit card?
• I damaged my ticket. Can I use them?

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