When you list tickets on StubHub, you tell us if you have the tickets now or will get them later. They could be mobile tickets, PDF files, or hard copy tickets. 

  • 'In hand' is another way of saying you have the tickets and can deliver them if they sell
  • If they're 'Not in hand,' it's saying you haven't gotten the tickets from the original ticketing company

To see your listing details

  • On a computer: Go to 'My tickets' then Listings
  • On the StubHub app: Tap 'Sell.' Then tap ' Active listings.'